Process Trainer for International Process
4 weeks ago
**Job Description - Process trainer**
**Department**:
**Training**
The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned.
**REQUIRED QUALIFICATIONS & Technical Competencies**:
- Graduate mandatory
- . VPA rating for last 4 months should be more than or equal to 3.50
- Attendance for last 3 month should be more than 90%
- No warning letter /CAP / PIP /DAP in last 3 month.
- Excellent verbal, written and interpersonal communication skills;
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability, writing proficiency and visual graphics design ability;
- Ability to multitask and successfully operate in a fast paced, team environment;
- Must adapt well to change and successfully set and adjust priorities as needed;
- Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).
**Salary**: ₹10,357.05 - ₹51,012.06 per month
**Experience**:
- Teaching: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9819745103
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