Customer Support

1 week ago

Bengaluru Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

Job Title: Customer Support Executive
- Health Care industry (mandatory)

Location: Bangalore

Company: Lifetime Health

About Us:
Lifetime Health is a leading healthcare home service startup dedicated to providing personalized and top-quality healthcare services to our clients. We are committed to improving the health and well-being of our customers by delivering the highest standards of care in the comfort of their homes.

**Job Description**:
you will be responsible for providing assistance to our customer and hand-hold them in navigating through the course of their treatment ,confirming the order and closing the deal of treatment.

Key Responsibilities:

- Customer Assistance: Act as the primary point of contact for customer inquiries, addressing their concerns, and providing information about our healthcare services.
- Issue Resolution: Proactively identify and resolve customer issues, ensuring the highest level of satisfaction.
- Language Proficiency: Be fluent in English and Kannada, possess strong communication skills in both spoken and written forms to effectively interact with customers.
- Healthcare Expertise: Utilize your medical background to understand and effectively communicate healthcare-related information to customers.
- Customer Education: Educate customers on our healthcare services, packages, and any necessary information they might need.
- Appointment Scheduling: Assist customers in scheduling medical appointments and services, ensuring convenience and timely service delivery.
- Record Keeping: Maintain accurate and organized records of customer interactions, inquiries, and resolutions.
- Cross-functional Collaboration: Collaborate with other teams, such as the healthcare team, to ensure seamless service delivery.
- Feedback Collection: Gather feedback from customers and convey it to the relevant teams for continuous improvement.
- Upselling services :upselling services involves identifying customer needs, recommending and highlighting the benefits.

Qualifications:

- A minimum of 2 years of experience as a Customer Support Executive in a healthcare home service startup, specifically at Lifetime Health or a similar healthcare setting.
- Fluency in Kannada and English is essential.
- Exceptional communication and written skills.
- Strong problem-solving skills and a customer-centric approach.

Additional Information:
This position offers a competitive salary and benefits package. You will have the opportunity to work with a dynamic and passionate team dedicated to making a positive impact on people's lives.

**Salary**: ₹20,000- ₹35,000per month

Schedule:

- Day shift

**Education**:

- Higher Secondary (12th Pass) (preferred)

**Experience**:

- total work: 2year (required)
- Customer service: 1 year (required)

**Language**:

- Kannada (required)
- English (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- health care: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (required)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7259494446

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