Clerical Marker

**Date**:18 Apr 2024

**Location**: Noida, South Asia, IN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Job Title: Clerical Marker**

**Purpose of job**:
To do assessment of various modules of an English Language Proficiency Exam

**Knowledge of**:
**Essential**
- Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)
- Good Computer (MS office) and keyboard handling skills
- Understanding of BPO processes, reporting, MIS etc.
- Experience in a BPO environment
- Proficient in English Communication Skills - both verbal and written
- **For experienced** - Experience in Backend BPO process where customer communication was a part of the role

**Accountabilities, responsibilities and main duties**:

- Assessment of various modules of an English Language Exam (either soft or hard copy)
- High attention to detail to ensure right marking of each paper.
- Identify and escalate priority issues.
- Route/Transfer issues to appropriate resource/channel if necessary
- Follow up on enquiries where necessary.
- Complete the logs, update necessary data sheets.
- Ensure hourly transaction targets are met with high quality standards.

**_Information Security:_**
- Read, understand, and comply with the information security policies
- Raise incident / blow whistle when observe any noncompliance to information security policies

**(including people management and finance)**

**Accountabilities**:
Role Specific Skills (if any)
- Have excellent written and verbal English language proficiency (IELTS 6.5 and above or equivalent)
- Have excellent organisational skills with the ability to work to strict deadlines, prioritising workload to meet the needs of the business
- Ability to produce statistical data to aid improvement of a service
- Be proficient with Microsoft Office, especially excel and outlook
- Customer-focused mindset

**Qualifications**:
**Required**:

- Education -should have completed a diploma/ degree/ professional course post senior Secondary
- Graduate (preferable)

**Further Information**

**Pay Band **- 4

**Contract Type **- FTC upto 31/Mar/25

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.