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Floor Coordinator/ip Coordinator

2 months ago

Hyderabad, India AIG Hospital Full time

Assist patients with problems associated with hospital registration and admission
- Provide patients and families with information on hospital services, procedures and protocols
- Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers
- Respond to patient inquiries regarding physicians and services
- Compile financial data and perform financial analysis assessments of uninsured patients
- Provide support by establishing payment arrangements for uninsured or underinsured patients
- Create and maintain liaison with insurance companies to inquire about payable or paid claims
- Analyse and interFloor Managert patient account data and facilitate payments
- Post patient demographic and financial entries into Floor Managerdefined hospital database
- consultation with staff, physicians and management
- Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
- Facilitation, mediation and conflict resolution of patient and family concerns
- Reporting of patient relations processes and outcomes (metrics, trends, etc)
- Coaching staff and physicians on communication styles and stakeholder perspectives, mediation, conflict resolution
- Educating patients/families, visitors on current policies, protocols, rights and responsibilities
- Advising on quality improvement opportunities and system changes.
- coordination of patient and family feedback
- Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
- Provide feedback to patients and families regarding their concerns and complaints
- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- Perform crisis intervention duties with a view to facilitate resolutions
- Effect change within the hospital system to ensure that patient experience is enhanced

**Salary**: ₹10,728.46 - ₹34,974.01 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Hyderabad - 500032, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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