See more Collapse

Customer Service Executive

2 months ago

Dehra Dun, India Sage Publications Full time

**Position Title: Customer Services executive**

**Department: Global Circulations**

**Location: Dehradun**

Scope of Work/Objective

The role sits within SAGE’s Global Circulation department and looks after external and internal customers and their online access and platform related issues

Obtain and evaluate all relevant information or/and escalate to ensure a swift resolution

Job functions and responsibility:

- Revert back to customers via our ticketing system with resolution and explanation for each query.
- Prepare daily productivity report of the work done.
- Work cordially and closely with team in Dehradun & UK.
- Implementation SAGE Lean principle
- Support work in the other vertical too (cross functioning) during lean time

Skills, Qualifications & Experience:

- High level of computer literacy including working knowledge of Microsoft packages
- Educated to A’ level standard with business experience, proven work experience and transferable skills relevant to the role.
- Excellent customer service and administration skills
- Effective written and verbal communication skills
- High level of attention to detail
- Excellent organisation and time management
- Ability to work under pressure and to deadlines
- Ability to work as part of a team
- Able to work using own initiative
- Previous customer service experience is desirable but not essential company.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹275,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7500072227
- Health insurance

We have other current jobs related to this field that you can find below

  • Customer Service

    2 weeks ago

    Dehra Dun, India Auriga Software Pvt Ltd Full time

    **Job Summary** - **This position is for support/service of Texma ERP Software.** The executive will be given knowledge about the initial level Software/Module/ERP from the advanced team and then he will be deployed to give support to clients. The executive will be required to understand and document the problem raised by the client. The executive will try...

  • Customer Care Executive

    3 weeks ago

    Dehra Dun, India ileads auxiliary service private limited Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    3 weeks ago

    Dehra Dun, India ileads auxiliary service private limited Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    3 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    2 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    3 weeks ago

    Dehra Dun, India ileads auxiliary service private limited Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    3 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    4 weeks ago

    Dehra Dun, India ileads auxiliary service private limited Full time

    Responsibilities: Customer Care Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    2 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    7 days ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    4 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    2 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Service Advisor

    2 months ago

    Dehra Dun, India Prosperity Travels Full time

    **We at Prosperity are Currently Hiring for Customer service executives.** **1 Year of International BPO experience required.** The roles and responsibilities of a customer care executive: 1. Take ownership of customer issues 2. Troubleshoot problems and see them through to resolution 3. Escalate unresolved issues to the appropriate internal teams 4....

  • Customer Care Executive

    4 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responsibilites: - Managing a team of...

  • Customer Care Executive

    2 weeks ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responsibilites: - Managing a team of...

  • Customer Care Executive

    1 day ago

    Dehra Dun, India Ileads Auxiliary Service Pvt Ltd Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responsibilites: - Managing a team of...

  • Customer Care Executive

    1 week ago

    Dehra Dun, India ileads auxiliary service private limited Full time

    **Key Skills: - **Calling, Customer Service, Customer Care, Problem Solving. - Having a good communication skills. - Responsible for dealing with Client Queries. **Interview Timings: - **10:30 AM - 5:00 PM Walk-In for BPO interview with your Updated Resume and Aadhar Card. **Salary**: ₹8,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone...

  • Customer Care Executive

    2 months ago

    Dehra Dun, India ileads auxiliary service private limited Full time

    **Key Skills: - **Calling, Customer Service, Customer Care, Problem Solving. - Having a good communication skills. - Responsible for dealing with Client Queries. **Interview Timings: - **10:30 AM - 5:00 PM Walk-In for BPO interview with your Updated Resume and Aadhar Card. **NIDHI BHARDWAJ** **8954726952** **Salary**: ₹8,000.00 - ₹15,000.00 per...

  • Customer Care Executive

    2 months ago

    Dehra Dun, India Pearl Organisation Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Care Executive

    2 months ago

    Dehra Dun, India Pearl Organisation Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...