Tele Caller Executive

2 weeks ago


Faridabad Haryana, India Medical Mission College Full time

As a Telecaller Executive, you will be responsible for making outbound calls to potential and existing customers with the aim of promoting and selling products or services, generating leads, gathering market information, and maintaining customer relationships. Your primary objective will be to achieve sales targets while providing excellent customer service and representing the organization professionally over the phone.

**Key Responsibilities**:

- **Outbound Calling**: Place outbound calls to prospective customers using a provided script to offer products/services or generate leads.
- **Sales Generation**: Achieve and exceed sales targets by persuading potential customers to purchase products or services through effective communication and negotiation skills.
- **Customer Follow-Up**: Follow up on leads and inquiries generated through marketing campaigns or other sources to convert them into sales opportunities.
- **Product Knowledge**: Acquire in-depth knowledge of the organization's products/services to effectively communicate their features, benefits, and unique selling points to customers.
- **Customer Service**: Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction during and after the sales process.
- **Database Management**: Maintain accurate records of all calls made and customer interactions in the CRM system, including details of inquiries, sales, and follow-up activities.
- **Market Research**: Gather market intelligence by capturing customer feedback, competitor insights, and industry trends during conversations to provide valuable insights to the sales and marketing teams.
- **Adherence to Policies**: Adhere to company policies and procedures regarding sales processes, data security, and compliance with regulatory requirements.
- **Team Collaboration**: Collaborate with other team members, including sales representatives, marketing professionals, and supervisors, to achieve common goals and objectives.
- **Continuous Improvement**: Proactively seek feedback, participate in training programs, and implement best practices to enhance your sales skills and contribute to the overall improvement of the sales team.

**Qualifications and Skills**:

- Proven experience as a Telecaller or similar sales/customer service role.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Strong persuasive and negotiation abilities to effectively influence customer purchasing decisions.
- Goal-oriented mindset with a track record of achieving sales targets and quotas.
- Proficiency in using CRM software and other sales tools for call management and lead tracking.
- High level of professionalism, integrity, and commitment to delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks efficiently.
- Flexibility to adapt to changing business requirements and willingness to work flexible hours, if required.
- Minimum educational qualification: High school diploma or equivalent. A bachelor's degree in business administration, marketing, or related field is preferred.

**Job Types**: Full-time, Permanent

**Salary**: ₹5,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Faridabad, Faridabad, Haryana (required)

Ability to Relocate:

- Faridabad, Faridabad, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8750768101


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