C09 Officer

3 weeks ago

Mumbai, India Citi Full time

Business/ Department_
- Objectives:_

Team member will be responsible for providing Account Services processing support for Asia Acct Services Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation.
- Core Responsibilities:_

1. Team Lead / Management Skills

2. Risk and Control

3. Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks - internal and external

4. Revenue and Cost management

5. Migration and Project management

6. Corporate Account Document Review and Customer Management

7.Document Review and System Set ups

8. Coordination with Client and Cross Regional Countries
- Day-to-Day Responsibilities:_

**1. Processing standard**

a. Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.

b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction

c. Customer interaction, Understand customer requirements, documentation issuance and review and system entries.

d. Meet required productivity metrics set for the team

e. Ensure tracking, accurate and timely resolutions of issues and exception raised

f. Client inquiries are investigated and responded appropriately.

g. Perform the dual roles of Maker and Checker independently with great attention to detail.

**2. Risk and Control**

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

b. Maintain performance metrics to track defects, productivity.

c. Assist unit for audit preparation and necessary actions for clean audit results

**3. Migration and Project management**

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

d. Participate in cross functional projects at unit level

e. Rollout and support process changes / automation initiatives driven by LEAN/OCR/RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience

**4. Revenue and Cost management**

a. Give suggestions or participate in process improvements and cost improvement initiatives

**5. Team Management**

a. Ensure the team provides the best productivity to meet SLA targets

b. Motivate the team towards the business objective

c. Maintain team’s performance metrics to track defects, productivity.
- Key Deliverables:_

1. Processing of day to day transactions as per local operating procedures.

2. Ensure service quality is maintained

3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

4. Perform control related activities to mitigate risk.

5. Ensure the team provides the best productivity to meet SLA targets
- Other:_

Shift Timing: India Shift / Early Asia shift as per Asia country assigned to support. (Like Australia, New Zealand, India, Sri Lanka, Philippines, etc.)

**QUALIFICATIONS**

Required

Preferred
- Education:_

Bachelor Degree (commerce/science stream preferred), First class or above OR

Master Degree (preferably Finance).
- Experience:_

Bachelor Degree - 4+ years in Account Services / Cash Management

Master Degree (preferably Finance) - with 2+ years of experience (Account Services / Cash Management ).

Previous experience in handling / managing India / Asia Account Services documents / team.
- Skills:_

**Core**:
1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment

2. Ability to work as a team with offsite partners.

3. Excellent communication skills with the ability to articulate well and converse fluently when interacting with clients.

4. Confident and able to handle client queries and assigned cases with the aim to continually improve client experience

5. Consistent ability to adapt to process changes quickly and accurately.

6. Strong attention to detail is required to ensure the data privacy of our client information

7. Good Knowledge of with RBI Guidelines in Cash business.

8. Good knowledge in Microsoft Office Applications

**Competencies**:
1. Very Good knowledge of Banking products specifically Current Account / Savings account Operations.

2. Information must be expressed coherently and accurately to key people in a timely manner.

3. Confidence, self-motivation and plenty of initiative

4. Strong sense of ownership and accountability for work

5. Ability to build working relationships with st

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