Asso. Dir. Network Services Process Engg

6 months ago


Hyderabad Telangana, India Novartis Full time

394451BR

**Asso. Dir. Network Services Process Engg**:
India

**About the role**

Location : #L1 Hybrid
Responsible for holistic IT Service Information, Process and Quality Compliance along with continual service improvement and governance of information, training, qualification and access management processes across Network & DC Services.
Lead the relationship and engagement with the eCompliance and ISCS(ISRM) teams as well as Network & DC Services teams delivering compliance solutions to Network & DC Services. Govern the quality, compliance and audit readiness of processes and information delivered by Network & DC Services.
Your responsibilities include but not are limited to:

- Own and drive continuous improvement of access management, document management, record management, training management, knowledge management, system lifecycle management and qualification management processes globally for Network & DC Services
- Deliver optimized and if possible, automate process solutions to ensure Network & DC Services compliancy to IMF.
- Drive adherence with security, quality and compliance standards as well as documented operational procedures related to Network & DC Services and delivery of associated corrective service actions.
- Identify compliance gaps and in cooperation with ISCS(ISRM) and eCompliance teams deliver solutions aligned with business strategy, business objectives, business requirements, standards and regulations in the area of responsibility.
- Deliver an effective service information model and optimize the service information to include value-adding content while minimizing the maintenance requirements and training demand
- Deliver a flexible and compliant access management model in collaboration with ISCS(ISRM) IAM teams and continuously monitor correctness and compliance.
- Act as liaison for Network & DC Services to ITSM tool owners supporting changes and improvements required to maintain compliance and improve operational excellence and efficiency.
- Maintain Network & DC Services' service object structures and their correct ownership and relationships in CMDB to reflect real service organization.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**
- Service process framework aligned with IMF
- Effective and optimized service information model
- Maintain Network & DC Services' service object structures and their correct ownership and relationships in CMDB to reflect real service organization.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
**Division**

Operations

**Business Unit**

DATA, DIGITAL & IT

**Work Location**

Hyderabad, AP

**Company/Legal Entity**

Nov Hltcr Shared Services Ind

**Functional Area**

Technology Transformation

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No



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