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Cse/csm- Banking
4 weeks ago
**Job Summary**
- This is a full time retail banking position_
- Education
- Minimum Graduate_
- Experience
- minimum 18 months in banking sales or service_
- Role Purpose_
- The purpose of this role is to process customer needs meeting service delivery standards of the bank and to establish new customer relationships by cross selling various bank products.
- To attain goal sheet (business performance) from existing/ new customers.
- To ensure accurate, timely and error free operational processing of customer needs and requests.
- To overcome problems using guidelines and escalate with expediency, when necessary.
- Key Responsibilities_
**MAJOR DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned as business needs require:
- Cross selling banking products including CASA, TS/ FD, Revenue from LI/ GI/MF/ TF/ Forex, Sourcing HNIs
- To ensure complete customer satisfaction, to work within established standards of customer service for the branch
- To interact with customers and be able to answer and satisfy all customer queries and needs, within the boundaries set.
- To do cross product sales, acquisition of new customer accounts, by expanding both the breadth and depth of customer relationships.
- To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
- To keep updating knowledge and exposure to various banking products both internal as well as competitor.
- To continuously improve product knowledge and awareness of market trends and competitor products.
- To overcome problems using guidelines and escalate with expediency, when necessary
- To ensure the best visual impact of the branches on customers
**Salary**: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- BFSI Sales: 1 year (required)
Work Location: In person
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