Principal UX Researcher

5 months ago

Hyderabad Telangana, India Microsoft Full time

The Commerce + Ecosystems (C+E) team is working to enable an easier experience for customers and partners to grow, as well as to buy and do business with us by delivering a dependable, safe and secure commerce infrastructure. Our Ecosystems team is committed to driving discovery and awareness of Microsoft within our ecosystem of products and services, as well as reaching technical communities around the globe.

As part of Commerce + Ecosystem (C+E) within Cloud + Artificial Intelligence (C+AI), we are focused on enabling and optimizing the end-to-end customer journey for all Microsoft products, services, and channels. Our team is the C+E Studio - we are User Experience professionals (UXers) at our core, care deeply about our customers and each other, and love connecting the dots that cut across business siloes, tools and processes so we can build better experiences.

That’s where you come in: we’re searching for a Senior User Experience (UX) Researcher to join us in reimagining and designing end-to-end commerce and ecosystem experiences. We are looking for an experienced Senior UX researcher who can understand complex problem spaces, conceptualize creative solutions across boundaries, be at the forefront of our generative Artificial Intelligence (AI) customer experiences, and articulate a clear point-of-view to create positive change at scale. You'll find fulfillment here if you enjoy working across org boundaries, inspiring and influencing others through your UX craft, and tackling big problems with rigor and empathy.

**Responsibilities**:

- Proactively design and executes a cohesive and focused research program for critical area(s), establishing Jobs To Be Done (JTBD) and experience outcomes as a guidepost for the team to strive towards.
- Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience.
- Leverage qualitative and quantitative data to synthesize and distill data across the division or the company into actionable insights
- Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied.
- Partner with Design, Product Management and Engineering to deliver experiences that are simple, emotionally rewarding and that make employees, customers and partner’s lives better.
- Understand industry trends and connect with other Microsoft product teams to share and leverage insights across the company.
- Inspire and mentor both internal and external Designers & Researchers

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
- OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ year(s) User Experience Research experience
- OR equivalent experience.
- 8+ years of experience performing research in Design Sprints, Agile Development models and running large projects/programs.
- Analytical and synthesis skills (both qualitative and quantitative) with an ability to turn research results into product insights.

**Additional** or Preferred** Qualifications**
- 8+ years relevant domain experience within technology sector.
- 8+ years experience in research methods impacting both product direction and detailed experience design.
- Demonstrated ability to work effectively cross functionally with other teams (Engineering, Design, Product Management & Marketing)
- Well established portfolio of research techniques from ethnography, field studies, interviews, usability studies, concept validation, user journey mapping, surveys, scorecards and competitive analysis.

CX

  • Principal Product Designer, UX Design

    4 weeks ago

    Hyderabad, Telangana, India Pegasystems Full time

    **Meet Our Team**: **The Authoring design team at Pega is a global**, innovative force dedicated to redefining the future of software development. **Central to our mission is Launchpad, our pioneering low code platform** as a service (PaaS) tailored for SaaS businesses. Our commitment extends beyond design system. ‘Build’ significantly enhances the...

  • UX Researcher

    5 months ago

    Hyderabad, India Stigma Software pvt ltd Full time

    UX Researcher - 6-10 years of relevant working experience in UX Research area - Experience conducting, analyzing, and reporting on qualitative and quantitative user experience research activities - Employs both qualitative and quantitative data collection methods including, but not limited to: workshops, 1:1 interviews, 1:1 remote moderated testing,...

  • Staff UX Researcher

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: Staff UX ResearcherAt ServiceNow, we're seeking a highly skilled Staff UX Researcher to join our team. As a key member of our design organization, you'll play a critical role in shaping the user experience of our products.About the RoleWe're looking for a seasoned UX researcher with a passion for understanding customer needs and behaviors. You'll...

  • Senior UX Researcher

    3 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Job Title: Senior UX ResearcherAbout the RoleWe are seeking a highly skilled Senior UX Researcher to join our team at Microsoft. As a Senior UX Researcher, you will play a key role in shaping the user experience of our products and services.ResponsibilitiesConduct user research to inform product design and developmentDevelop and execute research plans to...

  • Principal Product Designer, UX Design

    4 weeks ago

    Hyderabad, India Pegasystems Full time

    Meet Our Team: The Authoring design team at Pega is a global , innovative force dedicated to redefining the future of software development. Central to our mission is Launchpad, our pioneering low code platform as a service (PaaS) tailored for SaaS businesses. Our commitment extends beyond design system. ‘Build’ significantly enhances the...

  • Senior UX Researcher

    3 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    Job Title: Senior UX ResearcherMicrosoft Security is seeking a highly skilled Senior UX Researcher to join our team. As a Senior UX Researcher, you will play a critical role in shaping the user experience of our security solutions.About the RoleThe Senior UX Researcher will be responsible for conducting research to inform the design of our security products...

  • Principal Product Designer, UX Design Expert

    3 weeks ago

    Hyderabad, Telangana, India Pegasystems Full time

    About the RoleWe are seeking an experienced Principal Product Designer to join our Product Design team at Pegasystems. As a key member of our team, you will be responsible for crafting experiences that transform the way some of the world's largest and most sophisticated brands engage with their customers.Key ResponsibilitiesDefine and drive the future of...

  • Staff UX Researcher

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: Staff UX ResearcherWe are seeking a highly skilled Staff UX Researcher to join our team at ServiceNow. As a Staff UX Researcher, you will play a critical role in shaping the user experience of our products and services.About the RoleThe Staff UX Researcher will be responsible for conducting user research to inform product design and development....

  • Principal Product Designer, UX Design Expert

    2 weeks ago

    Hyderabad, Telangana, India Pegasystems Full time

    About the Role:Pegasystems is seeking a highly skilled Principal Product Designer to join our Product Design team. As a key member of our team, you will be responsible for crafting experiences that transform the way some of the world's largest and most sophisticated brands engage with their customers.Key Responsibilities:Define and drive the future of Pega...

  • Staff UX Researcher

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Principal UX Design Manager

    7 days ago

    Hyderabad, Telangana, India Highspot Full time

    About This RoleWe are seeking a Principal UX Design Manager to lead our product design team at Highspot.Main ResponsibilitiesManage a team of designers to deliver high-quality work within tight schedules.Collaborate with multiple project teams to prioritize design efforts.Analyze user feedback and activity to inform design decisions.Develop and maintain...

  • Senior UX Strategist

    3 days ago

    Hyderabad, Telangana, India Pegasystems Full time

    About This RoleAs a Principal Product Designer, UX Design at Pega, you will be part of a global, innovative force dedicated to redefining the future of software development.Your Key ResponsibilitiesHelp define and drive the future of Pega product design.Identify, envision, and set product strategy for complex UX ecosystems.Apply your passion for user...

  • Senior UX Researcher Opportunity

    1 week ago

    Hyderabad, Telangana, India Microsoft Full time

    About the RoleWe are seeking a Senior UX Researcher to join our team at Microsoft. As a Senior UX Researcher, you will be responsible for conducting research to identify and clarify customer needs, developing customer insights, and working closely with product teams to inform product strategy and user experience direction.ResponsibilitiesConduct research to...

  • Principal

    2 months ago

    Hyderabad, Telangana, India Gatik Junior College Full time

    In the position of Principal of GATIK, your primary focus will be on academic matters. You will be responsible to develop academic strategy in line with Gatik vision and philosophy that keeps Gatik at the forefront of education for intermediate students. The Principal of the College is expected to build, lead and inspire the middle management team and staff...

  • UX Research Internship Opportunities

    6 days ago

    Hyderabad, Telangana, India Microsoft Full time

    Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. As an UX Research Intern, you will drive human-centered user experience research outcomes to...

  • UX Designer

    2 weeks ago

    Hyderabad, Telangana, India Lagran Software Solutions Full time

    **Quick Details**: - Position: UX Designer - Education: Be/Btech - Work Location: Hyderabad, Banjarahills - Job Type: Full-Time - Experience: 1+ Yr to 3 Yrs - Skills: Proficient in Figma, Adobe XD, Sketch, Wireframes **Role Overview**: The UI/UX Designer will be responsible for crafting visually appealing and user-friendly digital interfaces. You will...

  • UX Designer

    3 months ago

    Hyderabad, Telangana, India Innvectra Info Solutions Pvt Ltd Full time

    **Required Skills and Qualifications**: - 6+ years of experience in UI/UX design. - Proficiency in design tools such as Figma and Illustrator. - Strong portfolio showcasing your UI/UX design skills and projects. - Experience in creating and maintaining design systems. - Excellent understanding of user-centered design principles and best practices. - Strong...

  • UX Researcher

    3 weeks ago

    Hyderabad, Telangana, India UXReactor Full time

    About UXReactorUXReactor is a specialized experience design firm that helps businesses create outstanding digital experiences that drive growth and customer satisfaction. Our team of product design and strategy experts collaborates with clients across various industries to help them create products that meet their customers' needs and exceed expectations.Our...

  • Principal

    2 weeks ago

    Boduppal, Hyderabad, Telangana, India Academic Heights Public School Full time

    Academic Heights Public School is a trusted brand in the educational segment, providing the top-notch infrastructure and research-driven curriculum. AHPS focuses on multiple-skills enhancement and developing the young minds with a wider and scientific approach to urge them to strive and chase their targeted goals. We at AHPS, aspire to produce healthy,...

  • UX Designer

    1 month ago

    Hyderabad, Telangana, India Innvectra Info Solutions Pvt Ltd Full time

    **Required Skills and Qualifications**: - 6+ years of experience in UI/UX design. - Proficiency in design tools such as Figma and Illustrator. - Strong portfolio showcasing your UI/UX design skills and projects. - Experience in creating and maintaining design systems. - Excellent understanding of user-centered design principles and best practices. - Strong...