Call Executive

2 months ago


Palghat, India ATHIDHYS TRAVEL AND TOURISM Full time

**Call Executive at Athidhys Travel and Tourism**

As a Call Executive at Athidhys Travel and Tourism, you will play a crucial role in providing exceptional customer service and facilitating seamless travel experiences for our clients. Your primary responsibilities will include:

- **Handling Inbound Calls**: Answering incoming calls from clients, addressing their inquiries, and providing relevant information regarding travel packages, destinations, bookings, and other services offered by Athidhys Travel and Tourism.
- **Assisting with Bookings**: Assisting clients in making reservations for flights, hotels, tour packages, transportation, and other travel-related services. Providing guidance and recommendations based on clients' preferences, budget, and travel requirements.
- **Resolving Customer Issues**: Addressing customer concerns, complaints, or issues promptly and effectively. Providing solutions and ensuring customer satisfaction to maintain a positive reputation for the company.
- **Providing Travel Advice**: Offering expert advice and suggestions to clients regarding travel itineraries, destinations, activities, visa requirements, travel insurance, and other relevant travel-related matters.
- **Promoting Offers and Packages**: Informing clients about special promotions, discounts, and exclusive offers available for travel packages, accommodations, and activities. Upselling and cross-selling additional services to enhance the customer experience.
- **Maintaining Records**: Documenting all interactions with clients accurately in the company's database or CRM system. Recording booking details, customer preferences, special requests, and other relevant information for future reference.
- **Ensuring Compliance**: Adhering to company policies, procedures, and industry regulations while assisting clients and processing bookings. Ensuring compliance with data protection and privacy regulations when handling customer information.
- **Continuous Learning**: Staying updated with the latest trends, developments, and updates in the travel and tourism industry. Participating in training sessions and workshops to enhance product knowledge and customer service skills.

**Qualifications and Requirements**:

- Excellent communication skills, both verbal and written.
- Strong customer service orientation and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computer systems, booking software, and CRM tools.
- Knowledge of travel industry practices, destinations, and travel-related services.
- Previous experience in a customer service or call center role is preferred.
- Flexibility to work in shifts, including weekends and holidays, as per business requirements.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9633200333
Expected Start Date: 29/04/2024


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