Bilingual Client Care Administrator

3 weeks ago

Gurgaon, India LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

DUTIES AND RESPONSIBILITIES:
Coordinating case assignment: 40%
- Assigning appropriate service provider depending on service requested and client’s needs.
- Prioritizing case assignment based on level of urgency.
- Relaying confidential client information to service providers within time sensitive standards.
- Communicating with service providers to request information needed to accurately service clients.
- Continuing case assignment throughout in all appointment booking process

Communicating with other teams and departments: 15%
- Consulting with Regional Managers regarding assignment of client cases, including issues such as service provider availability and appropriateness for cases.
- Consulting with members of other Care Access Centre teams regarding client needs.
- Membership in Care Access Centre and/or company committees dedicated to specific goals or projects.

Managing and responding to information requests: 30%

Completing administrative tasks: 10%
- Managing and updating important documents and rosters for team use such as the Case Assignment Roster.
- Monitoring client cases for confirmation by service providers and placing reminder calls within standard timelines (including various reports such as P and D reports (where applicable).
- Other administrative and monitoring tasks as required.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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