Last Mile Delivery

6 months ago

Gurugram Haryana, India Veg Ease Full time

**Job Title**: Last Mile Delivery Manager

**Company**: Egreens Farms Pvt. Ltd

**Location**: Asf Centre, Udyor Vihar, Phase 4, Sec 18, Gurugram, Haryana

**About Egreens Farms Pvt. Ltd**:
Egreens Farms Pvt. Ltd is a leading agricultural enterprise dedicated to sustainable farming practices and delivering high-quality, farm-fresh produce to consumers. Our mission is to promote healthy living and environmental stewardship through our commitment to excellence in farming and distribution.

As the Last Mile Delivery Manager at Egreens Farms Pvt. Ltd, you will be instrumental in ensuring the efficient and reliable delivery of our farm-fresh produce to our customers' doorsteps. You will oversee the last mile delivery operations, manage a team of delivery personnel, and implement strategies to optimize delivery routes and enhance customer satisfaction.

**Responsibilities**:

- **Team Management**:

- Recruit, train, and supervise a team of delivery drivers and associates.
- Provide leadership and guidance to ensure team members are equipped to meet delivery targets and uphold service standards.
- Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
- **Delivery Operations**:

- Plan and coordinate daily delivery schedules, considering factors such as order volumes, delivery locations, and vehicle capacity.
- Monitor and analyze delivery performance metrics, including on-time delivery rate, delivery accuracy, and customer feedback.
- Implement measures to optimize delivery operations, minimize delivery times, and reduce costs while maintaining service quality.
- **Route Optimization**:

- Utilize route optimization software and geographical data to plan efficient delivery routes.
- Continuously evaluate and adjust delivery routes based on traffic conditions, customer preferences, and delivery priorities.
- Identify opportunities to streamline routes, reduce mileage, and improve fuel efficiency to achieve sustainability goals.
- **Customer Service**:

- Collaborate with customer service teams to address customer inquiries, resolve delivery-related issues, and ensure a positive customer experience.
- Monitor customer feedback and satisfaction levels, taking proactive steps to address concerns and improve service quality.
- Ensure that delivery personnel maintain professionalism, courtesy, and adherence to delivery instructions during customer interactions.
- **Quality Assurance and Compliance**:

- Conduct regular inspections of delivery vehicles to ensure they are well-maintained, clean, and compliant with safety regulations.
- Enforce adherence to company policies, procedures, and safety guidelines among delivery team members.
- Stay updated on relevant regulations and licensing requirements for last mile delivery operations and ensure compliance at all times.

**Requirements**:

- Bachelor's degree in business administration, logistics, or a related field (preferred).
- Proven experience in last mile delivery operations management or similar roles, preferably in the agriculture or food industry.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent organizational, analytical, and problem-solving abilities.
- Proficiency in route planning software, GPS navigation systems, and delivery management platforms.
- Outstanding communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities.

**Salary**: Up to ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Driving 2-Wheeler: 1 year (preferred)

**Language**:

- Hindi (preferred)

License/Certification:

- LMV License (preferred)
- Motorcycle (preferred)

Work Location: In person

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