IT Support Eng I, IT Services

3 weeks ago

Chennai, India ADCI - Tamil Nadu Full time

At least 3 years of related industry experience in an enterprise environment.
- Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
- Ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
- Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
- Significant experience supporting users and their hardware and software.
- Experience with AD Systems Administration in a mixed operating system environment - Chrome OS, Windows and Unix.
- Knowledge of networking hardware and concepts.
- Able to integrate into a team environment as well as handle project work independently with mínimal supervision.

As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.

Key job responsibilities
- Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments.
- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
- Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
- Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
- Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
- Research, procure, vet and deploy new hardware and software solutions.
- Undergraduate degree in an IT discipline.
- Experience with managing or deploying enterprise services such as Voice gateway, Active Directory, Cisco network device, and OS imaging etc....
- Willingness to travel on occasion to remote offices domestically and internationally.
- English language, fluency in written, basic in verbal

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