Associate Fraud

3 weeks ago

Hyderabad, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative...

**Department Overview**:
FCM ACH Team reviews all electronic funds transactions ensuring all consumer and business fees resulting from electronic transactions validating appropriateness and compliance with Reg. E.

**In this role, you will**:

- Support and capture all pertinent information from customers about their Automated Clearing House transaction claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

**Essential Qualification & Skills**
- Excellent research, analytical and problem solving skills with strong attention to detail
- Strong verbal & written communication, interpersonal, and collaboration skills
- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Strong verbal & written communication skills
- Analytic skill
- Good Math and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.

**Desired Skills**
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and to work overtime
- Typing Speed Min 35 WPM
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge.

**Desired Qualifications**:

- University degree in Business or related discipline.
- Good analytical skills.
- Fluency in English and at least one regional language.
- Knowledge of MS Office

**Shift Timings**:07:30 PM - 04:30 AM IST.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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