Service Advisor
3 months ago
Greet customers when they arrive at the parts and service center and direct them to an available mechanic
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide between trading in a car and fixing it through our shop
- Manage and oversee the service centre's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
Skill Required:
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organisational, decision-making and problem-solving skills
*
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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