Tele Caller Executive

6 months ago

Ghaziabad, India THE CAR SHOP Full time

Job Description: Tele Caller

Position Overview: A Tele Caller, also known as a Telemarketer or Tele Sales Representative, is responsible for making outbound calls to potential customers or existing clients with the aim of promoting products, services, or gathering information. The primary goal of a Tele Caller is to generate leads, set appointments, make sales, or conduct surveys, depending on the organization's objectives.

Key Responsibilities:
Outbound Calling: Initiate calls to individuals or businesses to promote products, services, or conduct market research surveys.

Sales and Lead Generation: Identify potential customers or prospects and convert them into leads by providing information about products/services and generating interest.

Customer Engagement: Build and maintain strong relationships with customers to understand their needs, address queries, and follow up on previous interactions.

Product/Service Presentation: Effectively communicate the features and benefits of products or services to potential customers, emphasizing how they meet the customers' needs.

Appointment Setting: Schedule meetings or appointments for sales representatives with potential clients for further discussion or presentation.

Data Collection: Accurately record customer information, feedback, and responses in the database for tracking purposes and future reference.

Achieve Targets: Meet or exceed individual and team targets for sales, lead generation, or any other key performance indicators (KPIs) set by the organization.

Follow-Up: Follow up with prospective customers who have shown interest in the product or service but have not yet made a decision.

Handling Objections: Address customer concerns, overcome objections, and provide solutions to ensure a positive customer experience.

Adhere to Script: Follow the provided script or call guide to ensure consistent and standardized communication with customers.

Sales Reporting: Prepare daily, weekly, or monthly reports on call volumes, lead generation, sales, or other relevant metrics.

Compliance: Ensure adherence to all legal regulations and company policies while making calls and handling customer data.

Skills and Qualifications:

- Excellent communication skills, including a clear and pleasant telephone manner.
- Persuasive and goal-oriented with the ability to influence customer decisions positively.
- Good listening and problem-solving skills to understand customer needs and address concerns effectively.
- Basic computer literacy to navigate databases and enter customer information accurately.
- Resilience and persistence to handle rejection and keep motivated during challenging situations.
- Time management skills to efficiently handle a high volume of calls and achieve daily targets.
- A positive and enthusiastic attitude with the ability to work both independently and as part of a team.
- Previous experience in tele-calling, telemarketing, or sales roles may be advantageous.

Note: The specific responsibilities and required skills for a Tele Caller may vary depending on the company and the industry they operate in. Always refer to the job description provided by the employer for detailed and accurate information.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9999315335

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