International Customer Service Advisor
3 months ago
**Key Responsibilities**:
- Serve as the primary point of contact for all international customer inquiries, concerns, and requests
- Resolve customer issues effectively and in a timely manner, maintaining high levels of customer satisfaction
- Process orders, returns, exchanges, and refunds for international customers
- Collaborate with other departments such as sales, logistics, and marketing to address customer needs
- Keep accurate records of interactions with international customers and provide reports on service metrics
**Skills & Qualifications**:
- Proven experience in customer service or related role (voice)
- Fluent in English; additional fluency in one or more foreign languages is highly desirable
- Excellent communication skills with the ability to empathize with diverse cultural backgrounds
- Strong problem-solving skills and ability to remain calm under pressure
**Job Types**: Full-time, Permanent
Pay: ₹35,000.00 - ₹38,000.00 per month
**Benefits**:
- Commuter assistance
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
- International voice process: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Mumbai District, Maharashtra (required)
Work Location: In person
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