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Collection Executive Csr
1 week ago
I'm #hiring for a well-known position.
Know anyone who might be interested?
Job Title: CUSTOMER SERVICE REPRESENTATIVE
ACCOUNT: (Collection Voice Process Executive)
**Job Description**:
We are currently seeking a highly motivated and experienced Collection Voice Process Executive to join our team. As a Collection Voice Process Executive, you will be responsible for contacting customers who have outstanding debts and working with them to develop payment plans or other solutions to resolve their debts.
**Responsibilities**:
- Negotiating payment plans and other solutions with customers to resolve their debts
- Providing excellent customer service while adhering to company policies and procedures
- Updating customer accounts and recording all communication and payment plans in the system
- Handling customer inquiries and complaints in a timely and professional manner
- Meeting and exceeding collection targets and performance metrics
**Requirements**:
- Minimum 2 years of experience in BPO for SSC graduates
- Minimum 1 year of experience in BPO for college graduates
- Strong communication and negotiation skills
- Ability to work in a fast-paced environment and handle high call volumes
- Good knowledge of MS Office and basic computer skills
- Ability to work night shifts
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Collection process: 1 year (preferred)
- Customer support: 1 year (preferred)
- International voice process: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7738331601
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