Customer Support Executive
2 weeks ago
Toolsvilla is India's fastest growing eCommerce startup for Tools & Machinery. We are looking for Customer Support Executives with good communication skills.
The Job responsibility would be as follows.
- Working in a team of representatives offering customer support.
- Responding to questions about products, shipping, returns, exchanges, and other topics.
- Creating, monitoring and maintaining records of customer interactions with the company or with the sellers.
- Handling returns, exchanges, and other customer service issues related to online purchases.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Salary**: ₹12,000.00 - ₹28,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Durgapur, Paschim Bardhaman - 713203, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
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