Customer Service Executive
2 weeks ago
**Key Purpose**
To Plan, coordinate, and control customer service activities to maintain and enhance customer relationships and meet organizational and operational objectives.
**Key Responsibilities**
1. Order processing management from receipt of the purchase order till the product is delivered.
2. Efficient and timely processing of customer orders and meeting on time delivery commitments acknowledged to customer.
3. Consolidation of the annual sales plan and preparation of the monthly sales forecast.
4. Sales variance analysis and accurate monthly sales reports preparation.
5. Maintain an orderly workflow according to priorities. Handle complex escalated customer service issues
6. Identify and implement strategies to improve quality of service and productivity.
**Profile**
1. Right Organization - Multinational, high technology engineering company selling systems / components for OE fitment to the Indian Railways and private railway locomotive/Metro car set manufacturers.
Professional, process driven, value selling, sales & marketing environment
2. Right Function - Customer service, Internal sales in an Industrial product sales & marketing department.
3. Right Position - Executive in the above function
4. Right Qualification - B.Sc/ B.Com, MBA in Marketing will be an added advantage.
5. Right Experience - 5 years’ experience, 2 years minimum relevant experience, 27 ± 2 years
6. Competence & Capabilities
- Field Sales experience
- Order processing in an ERP environment
- Strong client facing and oral communication skills
- Well organized with good written communication & analytical skills
- Customer service orientation and customer satisfaction as the priority in daily working
- Excellent in creating, measuring and managing service level agreements with customers.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹600,000.00 - ₹800,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Field sales: 5 years (required)
- Order processing management: 3 years (required)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
+91 9110262631
Application Deadline: 15/05/2023
- Health insurance
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