Outbound Call Agent

2 weeks ago


Vikhroli Mumbai Maharashtra, India Consult Hagnos Full time

Job description:

- Should be capable of handling calls (inbound & outbound)
- Should have genuine interest in addressing customers Queries, Requests and Complaints

(QRC)and ensure to provide first time resolution
- Should be empathetic to customers QRC and have excellent probing and problem-solving

skills to handle irate customers
- Should dedicate for continuous learning of insurance products, processes and market
- Should be a team player and willing to help new and fellow CSRs to come up the curve

Should be able to work under pressure situation
- Ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**

+91 7748981070


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