Customer Service

2 weeks ago


Mumbai, India QWEEN NETWORK LLP Full time

Key Responsibilities:

- Provide top level concierge and reception service to clients
- Perform essential daily studio tasks and projects, including checking clients into class, maintaining luxury studio look and feel, assisting clients with package selection, etc.
- Maintain a positive attitude and represent the organization and its values in a positive way
- Provide support to Instructors and work as a team with all other staff members
- Assist with the training and coaching of new hires for the Client Services Team as needed
- Maintain product knowledge for all studio retail operations
- Uphold company brand standards in terms of studio look and feel, client service and company culture
- Actively contribute to companies topline revenue through achieving predetermined sales targets

**Requirements**:

- Must be available to work 6 days per week, including either Saturdays or Sundays
- Capacity to work a flexible schedule including weekends, nights, early mornings and holidays
- 2+ year of customer service, sales experience
- Love of fitness and wellness
- Excellent written and verbal communication skills
- Strong computer skills
- Superior problem solving and multi-tasking abilities
- Strong work ethic
- Ability to work both independently and in a team environment

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mumbai, Mumbai - 400007, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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