Urgently Hiring- Front Office Executive

4 days ago

Lal Kothi Jaipur Rajasthan, India Apollo Hospitals Full time

Qualification: Ang Graduate

**Roles and Responsibilities For Front Office**:

- To receive the customer with a pleasant smile and wish them.
- To attend telephone calls politely and precisely adhering to telephonic etiquettes.
- To perceive if the client is a new client or an old client (Already registered).
- EDD management during registration
- To get the information about purpose of visit and guide them to the concerned Consultant & department.
- To give the registration forms and help them to fill and guide them to the OPD.
- To make an entry of the referred doctors name and address in the computer.
- To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
- To check whether the client has filled all relevant data in the registration form.
- To collect the fees for registration and prepare the receipt and handover to them.
- To give the registration card to the client.
- To handover the client folder to the concerned OPD.
- To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
- To capture the source of awareness of the customer
- To guide the visitors to the concerned room / departments.
- To provide information regarding various services offered and about preventive medical health check-ups.
- To answer various queries of the customer
- To maintain Consultants / Doctors appointment schedule.
- To prepare the Daily statistics report
- To maintain relevant registers in their respective areas.
- To adhere to the safety norms of hospital and to follow both customer / staff safety.
- To maintain proper decorum during working hours as per company standards.
- To collect service feedback form from the customer

**Roles and Responsibilities For Dietitian**:
1. **Business and Conversion**

a) Engage with customers and explain PREGGO package during consultation

b) Follow up and increase PREGGO conversion

c) Doctor engagement

**2. Customer Engagement & Servicing**

a) Take daily rounds and meet customer in IP (Diet counselling)

b) Customizing diet and increase breast feeding rate

c) Conduct PREGGO classes

d) OPD diet consultation

e) Training of PREGGO nurses

f) Conduct diet workshops

g) Marketing activity participation

h) Participation in VAS activity

**3. Promotion of value added services and revenue generation**

a) Promote PREGGO among all patients in the unit

b) Conduct CAMPS when required

**4. Internal administration**

a) Publish and maintain PREGGO conversions

b) Coordination with Care managers and nursing about PREGGO

c) Maintain and protect customer information

5. **Process Management**

a) Managing smooth run of PREGGO activities (OP/IP)

6. **Service Culture**

a) To be well groomed, punctual and adhere to company policies & practices

b) Follow Gold standards and service Protocols

7. **Skilling & Training**

a) Take part in training and get updated with processes and SOP

**8. Compliance & Internal controls**

a) Integrity related company polices and Information security

Compliance to laid down process

Benefits: Health insurance

Pay: ₹8,750.06 - ₹65,139.81 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Nursing: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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