Officer, Customer Service Officer, Distribution, Nds

4 weeks ago

Mumbai, India DBS Bank Full time

**Business Function**

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

**Job Purpose**

**The position ensures to**
- Execute all aspects related to branch operations in a timely and effective manner
- Ensure effective customer service
- Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

**Key Accountabilities**

**Fulfil all responsibilities in relation to**
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents.

**Job Duties & responsibilities**
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

**Required Experience**
- 2-4 years Banking Experience

**Education / Preferred Qualifications**

Graduate preferably Banking/Commerce

**Core Competencies**
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.

**Technical Competencies**
- Good Computer Knowledge

**Work Relationship**
- Team player
- Self-motivated and takes initiative

**Primary Location**: India-Maharashtra-Mumbai

**Job**: Operations

**Schedule**: Regular

**Employee Status**:
Full-time
**Job Posting**: Jun 2, 2023, 3:52:04 AM

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