Grievances Officer

2 weeks ago

Calicut, India Edumpus Full time

**About Us**:
Edumpus is dedicated to providing exceptional products/services and ensuring the satisfaction of our clients and customers. We are looking for a proactive and empathetic Grievances Officer to handle client and customer concerns, propose solutions, and balance their needs with the best interests of the company.

As a Grievances Officer at Edumpus, you will play a critical role in addressing and resolving concerns raised by our clients and customers. Your responsibilities will include investigating complaints, proposing solutions, and maintaining a strong commitment to both customer satisfaction and the company's interests.

**Key Responsibilities**:
1. Grievance Handling: Serve as the primary point of contact for clients and customers who have concerns, complaints, or issues with our products/services.

2. Issue Investigation: Thoroughly investigate and analyze client and customer grievances to understand the underlying issues and their validity.

3. Solution Proposal: Propose and implement effective solutions to address grievances, striving for a resolution that aligns with both customer satisfaction and company interests.

4. Communication: Maintain open and empathetic communication with clients and customers, providing updates on the status of their complaints and the progress of solutions.

5. Record Keeping: Maintain accurate and comprehensive records of all grievance cases, including details of the issue, investigation findings, proposed solutions, and resolution outcomes.

6. Collaboration: Collaborate with relevant departments (e.g., customer support, product development, sales) to address systemic issues and prevent future grievances.

7. Policy Adherence: Ensure that all grievance-handling processes align with company policies, legal requirements, and industry best practices.

8. Reporting: Provide regular reports and insights on grievance trends and resolutions to the management team.

**Qualifications**:

- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Proven experience in a customer service or grievance handling role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer-centric solutions.
- Empathy and the ability to handle difficult situations with professionalism.
- Attention to detail and organizational skills.
- Knowledge of relevant laws and regulations related to grievance handling is a plus.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- The chance to contribute to enhancing customer satisfaction and company reputation.

Edumpus is an equal opportunity employer and is committed to diversity and inclusion.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹60,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7306335265

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