Bpo - Voice
3 months ago
**Qualifications and Skills**
- Excellent communication skills (Mandatory skill)
- Problem-solving (Mandatory skill)
- Customer service orientation (Mandatory skill)
- Active listening with attention to detail to ensure accurate communication
- Ability to work under pressure, maintaining composure in stressful situations
- Time management to effectively handle multiple tasks and meet deadlines
- Teamwork to collaborate effectively with colleagues and supervisors
- Adaptability to adjust to varying work environments and client demands
**Roles and Responsibilities**
- Handle inbound and outbound calls professionally and courteously
- Assist customers with their inquiries and provide accurate information
- Resolve customer complaints and issues efficiently while maintaining customer satisfaction
- Document customer interactions and update relevant information in the system
- Adhere to company policies and procedures to ensure high standards of service
- Continuously improve through feedback and self-initiated learning
- Maintain the confidentiality of sensitive customer information
**Job Types**: Full-time, Permanent, Fresher
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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