Tele Calling Executive

3 weeks ago

Hadapsar Pune Maharashtra, India Digital Next Full time

**Job Title: Tele Calling Executive**

**Location**: Hadapsar,Pune, Maharashtra, India

**Department**: Sales/Customer Service

**Reports To**: Telecalling Team Lead/Customer Service Manager

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Outbound Calls**: Make outbound calls to prospective and existing customers to promote products/services and generate sales or leads.
- **Customer Interaction**: Handle customer inquiries, provide detailed information about products/services, and resolve any issues or complaints.
- **Data Management**: Maintain accurate records of customer interactions, including details of inquiries, complaints, and comments, as well as actions taken.
- **Follow-up**: Conduct follow-up calls to ensure customer satisfaction and to close sales or gather additional information.
- **Targets and Goals**: Achieve daily, weekly, and monthly call and sales targets as set by the management.
- **Feedback and Reporting**: Provide feedback on the effectiveness of campaigns and suggest improvements. Report regularly to the team lead or manager on call outcomes and customer feedback.
- **Product Knowledge**: Stay updated with the latest product and service information to provide accurate details to customers.
- **Team Collaboration**: Work closely with the sales and marketing teams to support overall business objectives.

**Qualifications**:

- **Education**: Minimum HSC (Higher Secondary Certificate) or equivalent. A degree in any discipline is preferred.
- **Experience**: Prior experience in telecalling, customer service, or sales is an advantage but not mandatory. Freshers are welcome to apply.
- **Skills**:

- Excellent verbal communication skills in, Hindi, and Marathi.
- Good listening skills and a customer-oriented approach.
- Basic computer skills and proficiency in MS Office.
- Ability to handle rejection and remain positive during calls.
- Strong organizational and multitasking abilities.

**Key Competencies**:

- **Communication**: Clear and concise communication with an ability to engage customers over the phone.
- **Persuasion**: Strong persuasive skills to convert leads into customers.
- **Patience**: Patience and resilience to handle challenging customers and situations.
- **Problem-solving**: Ability to address customer concerns and provide effective solutions.
- **Time Management**: Efficiently manage time and prioritize tasks to meet targets.

**Working Conditions**:

- **Office Environment**: This position is based in our Pune office with a standard 9-hour work shift.
- **Travel**: No travel is required for this role.
- **Equipment**: All necessary equipment, including a computer and phone, will be provided.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- Friendly and supportive work environment.

**How to Apply**:
Join us to be a part of a dynamic team that values customer satisfaction and professional growth. We look forward to welcoming you to our team

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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