Customer Service Representative

3 days ago

Surat, India Astha Technology Solution Pvt Ltd Full time

We are looking for an experienced and reliable Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department.
- **Designation: Customer Service Representative**_
- **Work Mode: Full Time**_
- **Duties/Responsibilities**:_
- Handle customers inquiries promptly and accurately.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Prepare feedback reports about product or service by collecting and analyzing customer information.
- Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.
- Compile proper information to record/resolve the customer’s query, complaint or provide auxiliary service.
- Address problems and requests by transmitting information to the appropriate entity on the middle level management.
- Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Anticipate escalation and take over calls when needed.
- Client management and coordination for day-to-day operations.
- Call monitoring and providing actionable insights to improve performance.
- Perform other related duties as assigned.

**What we require (Desired Skills and abilities) Skills**:

- Comfortable to work in nightshifts (US time zone)
- Strong verbal and written communicator.
- Good negotiation and problem-solving skills.
- Should have good communication skills.
- Managing Sales.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8153827842

  • Customer Service Representative

    2 weeks ago

    Surat, India Trueline Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. **Customer Service Representative Responsibilities**: - Maintaining a positive,...

  • Customer Service Representative

    3 weeks ago

    Surat, India Yantra Design Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service Representative

    1 week ago

    Surat, India Shott Amusement Pvt Ltd Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Surat Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM to 1 AM (Rotational Shift) For Female - 10:30 AM TO 07:30 PM & 12...

  • Customer Service Representative

    2 weeks ago

    Surat, India Triedge Solution Full time

    Position **:Customer Service Representative** Salary : 10000 - 15000 Monthly Location :Surat Job Role: Service the customers Solve the queries **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Overtime pay Ability to commute/relocate: -...

  • Customer Service Representative

    4 weeks ago

    Surat, India Astha Technology Solutions Pvt Ltd Full time

    We are looking for an experienced and reliable **Female **Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times....

  • Customer Service Representative

    2 days ago

    Surat, India Astha Technology Solutions Pvt Ltd Full time

    We are looking for an experienced and reliable **Female **Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times....

  • Customer Service Representative

    4 weeks ago

    Surat, India The Diamond Port Full time

    We are seeking a dedicated and knowledgeable Customer Service Representative to join our B2B diamond marketplace team. As a Customer Service Representative, you will be the primary point of contact for our valued clients, ensuring their inquiries, concerns, and requests are handled promptly and professionally. Your expertise in diamonds, combined with...

  • Customer Service Representative

    2 days ago

    Surat, India The Diamond Port Full time

    We are seeking a dedicated and knowledgeable Customer Service Representative to join our B2B diamond marketplace team. As a Customer Service Representative, you will be the primary point of contact for our valued clients, ensuring their inquiries, concerns, and requests are handled promptly and professionally. Your expertise in diamonds, combined with...

  • Customer Service Representative

    1 month ago

    Surat, Gujarat, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Dumas Road, Surat Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM (Rotational Shift) For Female - 10:30 AM TO 07:30 PM & 12 PM...

  • Customer Service Representative

    1 week ago

    Surat, Gujarat, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Dumas Road, Surat Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM (Rotational Shift) For Female - 10:30 AM TO 07:30 PM & 12 PM...

  • Customer Service Representative

    2 days ago

    Surat, India SHOTT AMUSEMENT LLP Full time

    _**Job Vacancy Details**_ - **SHOTT AMUSEMENT Private Limited**_ * - **Designation - Customer Service Representative** **Working Location - Surat - Gujarat** **No. of Vacancy - 2** **Mini. Education Required - S.S.C or H.S.C.** **College Student or Fresher can apply** **Age Criteria - 18 to 26 Years** **Offered CTC - 10,000 to 14,000 per Month**_ **Job...

  • Customer Service Representative

    3 weeks ago

    Surat, India Talent First HR Services Full time

    Profile: Customer service representative Location:N.H-8, Golden Plaza, Kamrej char rasta, surat Timing:09:00 to 06:00 pm **Salary**: 15k to 20k Experience: min 1 yr experience required Skills: Proficiency in English and Hindi. Clear communication skill. Good knowledge of MS Excel, Word and power point. Ready to talk on phone and work on computer for...

  • Customer Service Representative(Female)

    3 weeks ago

    Surat, India Astha Technology Solution Pvt Ltd Full time

    We are looking for an experienced and reliable **Female **Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times....

  • Customer Service Representative

    3 weeks ago

    Surat, India Yantra Design Full time

    Position Overview: As a Telesales Executive, your primary responsibility is to generate sales and increase revenue by effectively selling products or services over the telephone. You will be responsible for contacting potential customers, building rapport, and persuading them to make a purchase or take the desired action. This role requires excellent...

  • Customer Service Representative

    4 weeks ago

    Surat, Gujarat, India Complete job Full time

    Customer Support Representative Fluent in English is must 80% Customer support 20% Sales Need to Speak with US Clients International experience would be an added advantage Experience: 2-4 Years LOCATION: Adajan near pal RTO Surat Shift Timing: 8 PM -6 AM 9.30-7.30 am **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per...

  • Customer Service Representative

    4 hours ago

    Surat, Gujarat, India Complete job Full time

    Customer Support Representative Fluent in English is must 80% Customer support 20% Sales Need to Speak with US Clients International experience would be an added advantage Experience: 2-4 Years LOCATION: Adajan near pal RTO Surat Shift Timing: 8 PM -6 AM 9.30-7.30 am **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per...

  • Customer Service Representative

    2 weeks ago

    Katargam, Surat, Gujarat, India Bullionknot Full time

    **WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES** We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable. **Responsibilities**: -...

  • Customer Service Representative

    3 weeks ago

    Katargam, Surat, Gujarat, India Bullionknot Full time

    **WE ARE HIRING ONLY SURAT BASED CANDIDATES** We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable. **Responsibilities**: - **Issue...

  • Customer Service/sales Representative

    3 weeks ago

    Surat, India Refrens Internet Private Limited Full time

    As a Customer Service/Sales Representative, your primary responsibility is to provide excellent customer service and generate sales revenue for the company. You will be responsible for handling customer inquiries and complaints, resolving issues, and upselling products or services to customers. **What you'll do**: - Resolving customer complaints and...

  • Customer Service Representative

    2 weeks ago

    Katargam, Surat, Gujarat, India Astha Technology Solutions Pvt Ltd Full time

    **Job description** We are looking for an experienced and reliable **Female **Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer...