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Customer Service Executive

1 month ago

Bommanahalli Bengaluru Karnataka, India Wroots Global Pvt Ltd Full time

As a Customer Support Associate, you will be required to consistently do the

following:
1. Respond to customer queries in a timely and effective manner via voice

or data channel or both.

2. Be kind, courteous, offer assurances and ensure that the solution

offered meets the customer requirements

3. Use all provided tools and systems to perform required tasks that will

help you perform better at my job

4. Use the 3’P’s’ approach of Patience, Professionalism and a People First

attitude in your day to day work

5. A ‘First time right’ approach, customer centricity and eagerness to learn

Key Result areas

1. 0- 4 years of work experience

2. Prior work experience in a contact center, customer service role etc

3. Customer first attitude

4. Great communication skills

5. Empathetic and friendly attitude

Mandatory Language - English and Hindi - Communication skills are non

negotiable.

Industry type - Financial services

Employment type - Full Time, Third party payroll.

Role category - Semi voice.

Shift timings
- Rotational shifts (9am - 6pm and 12pm - 9pm), Rotational off.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹29,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)