Housekeeping Executive

1. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs during the night shift.

2. Use housekeeping checklists to ensure that the cleanliness and condition of each assigned area meet designated standards.

3. Identify and report preventative or other maintenance issues in public areas or guest rooms.

4. Request preventative maintenance or non-urgent repairs using the appropriate method and contact other departments directly for urgent repairs.

5. Respond promptly to requests from guests Front Desk or At Your Service requests.

6. Follow all company and safety and security policies and procedures report any maintenance problems safety hazards accidents or injuries.

7. Complete safety training and certifications properly store flammable materials.

8. Ensure uniform and personal appearance are clean and professional maintain the confidentiality of proprietary information protect company assets.

9. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

10. Must be able to multitask and prioritise departmental functions to meet deadlines.

11. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

12. Attend all hotel required meetings night time and also attend departmental training.

13. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.

14. Comply with the hotel's standards and regulations to encourage safe and efficient hotel operations.

15. Maximise efforts towards productivity, identify problem areas and assist in implementing solutions.

16. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

18. Must be able to maintain the confidentiality of information.

19. Must be able to show initiative, including anticipating guest or operational needs.

20. Ensure that housekeeping employees are during the night shift attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

21. Inspect Room Attendant’s work performance within the assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

22. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

23. Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

24. Maintain key control during the night shift.

25. Clean maintain and store cleaning equipment Document and report outstanding issues.

26. Handle items for "Lost and Found" according to the standards.

27. Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

28. Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

29. Carry an active radio/official mobile to maintain contact with the Front Office and/or Engineering throughout the night shift.

JOB REQUIREMENTS

Good knowledge of IDS softaware and minimum 5 to 6 years working experience in Groups of Hotel.