Designer

3 weeks ago


Gurgaon, India Fidelity International Full time

About the Opportunity

**Job Type**: Permanent

Application Deadline: 25 January 2023

**Job Description**:
Title Designer

Department Process Simplification and Optimisation - Intelligent Automation

Location UK / India / China / Germany / Ireland

Reports To Design Lead

Level Grade 5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Process Simplification & Optimisation team and feel like you are part of something bigger.

About your team

Process Simplification and Optimisation (PSO) focus’s on addressing business problems, delivering value by improving how we operate, reducing risk and improvement in customer and employee experience in a timely and effective manner. This team is dynamic, multi-skilled, and experienced in using a multitude of Process and Intelligent Automation tools/methodologies to enable our business to scale efficiently and meet the future needs of our clients.

Our focus areas are,
- Delivering sustainable change across Fidelity by focusing on top-down, strategic business priorities to maximize business and commercial value
- Empowering and upskilling internal teams to create sustainable capability and promote a culture of innovation and continuous improvement in our ways of working
- Leveraging an integrated operating model to work with IT, Risk, Compliance, and Shared Services to deliver better outcomes for the business and our customers

About your role

As a Designer within Process Simplification and Optimisation you will be working as part of multi-disciplined teams to understand the end-to-end business opportunity and design solutions that blend the technical capabilities of Intelligent Automation with the wider capabilities of the enterprise to deliver sustainable value in the short, medium, and long term to our business and customers.

You will do this by working closely with colleagues from other disciplines including process excellence, service design, operating model design, technology, project management and in partnership with the business to bring together, design and own the end-to-end solution that fits the business’s needs.

As part of the Design team, you will also be responsible for coaching and mentoring colleagues across the business on how best to design solutions the blend human and technological capabilities to enable them to deliver value for themselves.

You will be accountable for:

- End to end design of the solution throughout the implementation lifecycle
- Adherence to design best practices and ensuring solution designs are implemented as intended
- Design solutions that deliver value iteratively and in line with the long-term goals of the organisation
- Engage with a wide range of stakeholders to explain solutions in business terms and ensure that their requirements are achieved
- Facilitate the design conversation and provide thought leadership to further the design agenda in the organisation
- Manage multiple projects in parallel
- The running of the design authority and adherence to design best practices
- Management, coaching and mentoring ot members of the design comunity

About you

You will be an innately curious individual used to working in ambiguity with experience in delivering Intelligent Automation solutions (Automation, Orchestration, Digitisation & Artificial Intelligence). You will understand how to determine a return and how best to structure your proposals to meet short term tactical as well as long term strategic needs. You will have experience in either internal or external consulting and be skilled proponent of the skill set associated with these roles.

Explicitly you will have:

- Five years experience of Intelligent Automation technologies and tools
- Five years experience with one or more of the following: Lean, Agile, Service Design, Customer Centric and/or Solution Architecture approaches
- Experience working in a fast-paced change environment that delivers real business impact
- Stakeholder engagement and presentation / communication skils
- Focused and proactive approach to your work
- Consulting and or Financial Services experience is advantageous

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