Customer Support Representative

1 month ago


Pune Maharashtra, India Genesis HR Services Full time

**Job Title**: Customer Support Representative (International Voice Process)

**Location**: Hadapsar, Pune

**Salary**: ₹20,000 - ₹41,000 per month

Job Summary

We are hiring enthusiastic and dedicated Customer Support Representatives for our international voice calling process. In this role, you will assist US clients by attending to their inquiries and resolving their issues. If you possess excellent communication skills and a strong commitment to customer satisfaction, we want to hear from you

Key Responsibilities
- Attend inbound and outbound calls from US clients to address their inquiries and concerns.
- Provide clear and effective solutions to client issues, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with team members to enhance service quality and share best practices.
- Follow up with clients to ensure their issues are fully resolved and gather feedback for continuous improvement.

Work Schedule
- **Working Days**: 5 days per week
- **Days Off**: 2 rotational days off
- **Shift Type**: Rotational shifts to accommodate US time zones

**Benefits**:

- Competitive salary ranging from ₹20,000 to ₹41,000 based on experience and performance.
- Cab facility provided within a 25 km hiring zone.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.

**Qualifications**:

- Excellent verbal and written communication skills in English.
- Previous experience in customer service or a voice calling process is preferred.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work effectively in a team-oriented environment.

How to Apply

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹41,000.00 per month

Schedule:

- Rotational shift
- UK shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 8829842451



  • Pune, Maharashtra, India Transcom Full time

    **Job Description: Customer Support Representative (Fresher to 1 Year Experience)** **Position**: Customer Support Representative **Experience**: Fresher to 1 Year **Industry**: BPO (Business Process Outsourcing) **Location**: Pune, MH **Employment Type**: Full-Time **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional...


  • Pune, Maharashtra, India Birdvision Consulting Pvt Ltd Full time

    As an Inbound Customer Support Representative, you will primarily handle incoming calls from customers seeking assistance with their queries. Your role will involve understanding customer needs, providing accurate information, and resolving issues efficiently. Your excellent communication skills and problem-solving abilities will be key in ensuring customer...


  • Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: On...


  • Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: **Qualifications** - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance...


  • Hinjewadi, Pune, Maharashtra, India Diginsta Full time

    Customer Support US telecom process - Customer care representative >1 year - Sr Customer care representative >2 year - Excellent communication skills who can speak with US native - Minimum 6 months of international BPO Voice exp - Should have computer and internated / knowledge of billing quiery - Exp type - B2B / B2C - Working day - 5 days per week **Job...


  • Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...


  • Pune, Maharashtra, India 2coms Full time

    Job Title: Customer Support Representative - PuneAbout the Job:2coms Consulting PVT LTD is seeking a skilled Customer Support Representative to join our team in Pune. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients via voice calls.Key Responsibilities:* Respond to customer inquiries and...


  • Pune, Maharashtra, India FLY Consulting Services Full time

    Customer Support RoleWe are seeking a skilled Customer Support Representative to join our team at FLY Consulting Services.Key Responsibilities:Provide excellent customer service through various communication channels.Resolve customer queries and concerns in a timely and professional manner.Work closely with the team to ensure seamless customer...


  • Mumbai, Maharashtra, India Boston Business Solution Private Limited Full time

    Hiring!! **Job Designation**: Customer Support Representative **Qualifications**: 1. Bachelor's degree or equivalent practical experience. **2. Excellent English communication with 0 grammatical errors** 3. 0-3 months previous experience in customer support or a related field preferred. 4. Excellent communication skills, both verbal and written**.** 5....


  • Pune, Maharashtra, India 2coms Full time

    Job Title: Customer Support - VoiceLocation: PuneAbout the Role:We are seeking a skilled Customer Support Voice Representative to join our team at 2coms. As a Customer Support Voice Representative, you will be responsible for handling inbound calls, solving customer queries, and providing exceptional customer service.Responsibilities:Handle inbound calls and...


  • Marol Naka, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time

    **We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for Recharge Support, with proficiency in Hindi & Marathi for Andheri (Marol) Location.** As a Customer Service Representative in the Recharge Support team, you will be responsible for assisting customers with their recharge inquiries,...


  • Marol, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time

    We’re hiring a **Customer Service Representative** fluent in **Hindi & Punjabi** for our Recharge Support team. **Location: - **Andheri (Marol), Mumbai **Responsibilities: - ** - Provide information on recharge plans, troubleshoot issues, and ensure customer satisfaction. - Document interactions and stay updated on services. **Qualifications: - ** -...


  • Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title**: Customer Support Representative **Reports to**: Customer Support Manager / Team Leader Note: It is a night shift job Location: Kandivali **Job Summary**: **Key Responsibilities**:1. Respond to Customer Inquiries**: - Provide accurate information about products, services, policies, and procedures. - Assist customers with product usage,...


  • Navi Mumbai, Maharashtra, India True Hire Consulting Full time

    **Designation**: Customer Support Representative **Location**: Ghansoli. **Industry**: BPO - Voice Process **Employment Time**: Full time **Shifts: Day Shifts Only** **Weekly Off: 2 days (Saturday & Sumday)** **Working Days: 5 days** **Education**:HSC / Any Graduates. Experience: - 6 months Experience in Customer Service Mandatory Excellent Communication...


  • Dadar, Mumbai, Maharashtra, India Pamac Finserve Pvt Ltd Full time

    We are hiring for Customer Support Representative salary 12 k in-hand Qualification min ssc Job description Need to do guide the customer for Nach Registration Purpose: - customer who had already took the loan and the EMI amount is not been debiting from his account after the registration customer do not have to pay online or cash EMI will debit from...


  • Powai, Mumbai, Maharashtra, India Lifespark Technologies Full time

    Lifespark Technologies is a MedTech startup working to create medical devices and digital health solutions in the Neurological diseases domain. Lifespark Technologies is incubated at IIT Bombay. Lifespark is one of the most promising startups in the Assistive Tech space in India and has been honored with several National and International awards, and was...


  • Mumbai, Maharashtra, India Newtec Pro Mfg Pvt Ltd Full time

    **Job Title**: Customer Service Support Representative **Objectives**: - The Customer Service Support Representative acts as the primary interface between the customers and internal factory team members, reporting directly to the managing director. - This role plays a crucial part in ensuring customer satisfaction by effectively addressing inquiries,...


  • Pune, Maharashtra, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...