Front Office Executive

4 days ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Front Office Executive
Work Dynamics

**What this job involves**:
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression

Reception Services
Visitor Management
Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors and/or referring them to reception.
Issue of entry passes and providing visitors with a clear and comfortable and understanding of the rules governing access to host or the building.
All staff will be appropriately presented at all times with standard uniform.
Ensure that all visitors at Societe Generale’s Sites must be signed in and out, and be given a visitors badge for that day.

Customer Assistance
Help, guide and provide support to all client and non-client staff whilst visiting/on site
Ensure the cleanliness and upkeep of reception area, front desk and meeting rooms

Conference, Meeting Room Booking Management
Provide a comprehensive booking and support service to all staff as directed by Societe Generale policies.
Provision of a detailed booking and logging and administration system and reports.
Ordering of AV and other media systems as required by the host while AV systems are maintained by SG IT
Arrangement of tea service
Ensure the cleanliness and upkeep of meeting room

Helpdesk service
Manage all calls by E-mails, telephonic request and SSR related to the Scope of Service
Record and track all requests received by helpdesk using Societe Generale’s tool (Ubigreen)
Ensure that all customers, users or visitors shall be greeted with a courteous and inviting attitude and to a standard to the reasonable satisfaction of Societe Generale.
Ensure that all visitors at Societe Generale’s Sites must be signed in and out, and be given a visitors badge for that day.
Events Management
Event & Catering Services
Support and guide FM Admin in the ordering, coordination and supervision of events and associated catering requirements.
Support the setup and ongoing management of ‘room service’ / events / executive catering F&B offers to ensure high customer satisfaction is achieved.

Catering Vendor Management
Catering Services - Guest & Resident
Support, guide and collaborate with Catering Manager to ensure: Guest floor ‘room service’ food and beverage service delivery of achieve high customer satisfaction at the appropriate price points, as agreed with the Client.
Resident Food Outlets delivery of achieve high customer satisfaction at the appropriate price points, as agreed with the Client.
Resident floor Business Lounge provision, including staffing and consumables oversight, achieve customer satisfaction at the appropriate price points, as agreed with the Client.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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