Associate Fraud

1 month ago

Chennai Tamil Nadu, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.

**In this role, you will**:

- Support and capture all pertinent information from customers about their claims.
- Conduct research and provide updates on status of new and existing claims.
- Identify opportunities to improve customer experience after thorough research of complex account activity and take appropriate actions to handle the claim.
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment.
- Receive direction from team lead and escalate questions and issues to more experienced roles.
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.

**Required Qualifications**:

- 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

**Desired Qualifications**:

- Experience in customer service.
- Good in basic calculations.

**Job Expectations**:

- Good written and verbal communication skills.

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements**:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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