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Customer Satisfaction Desk
4 weeks ago
**Responsibilities**:
Serves customers by assisting them and imparting service information; resolving product and service problems.
**Job Duties**:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Enquiry Management
**Basic Skills and Qualifications**:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Date Entry, Phone Skills
SALARY PACKAGE /ANNUM: INR 120,000/ INR 180,000/
- DESIGNATIONS: TELE-CALLERS / FRONT DESK / RECEPTIONIST / HELP DESK / CRE
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