Hc & Insurance Operations Associate

3 weeks ago

Chennai Tamil Nadu, India NTT DATA Full time

**Positions General Duties and Tasks**:

- Process Insurance Claims timely and qualitatively
Meet & Exceed Production, Productivity and Quality goals
- Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
- Be a team player and work seamlessly with other team members on meeting customer goals

**Requirements for this role include**:

- Both Under Graduates and Post Graduates can apply.
- Excellent communication (verbal and written) and customer service skills.
- Able to work independently; strong analytic skills.
- Detail-oriented; ability to organize and multi-task.
- Ability to make decisions.
- Demonstrate strong reading comprehension and writing skills.
- Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
- Ability to work in a team environment.
- Handling different Reports - IGO/NIGO and Production/Quality.
- To be in a position to handle training for new hires
- Work together with the team to come up with process improvements
- Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
- Encourage the team to exceed their assigned targets.

**Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

**Requirements for this role include**:

- Should be confident, highly committed and result oriented
- Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
- Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product

**Preferences for this role include**:

- 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
- 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.

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