Front Office and Pre
2 months ago
**Position**: Front Office and Patient Relations Executive
**Location**: Attapur
**Department**: Patient Services/Front Office
**Key Responsibilities**:
- **Patient Reception and Assistance**:
- Greet patients and visitors warmly and provide directions and assistance as needed.
- Ensure smooth and efficient check-in and check-out processes for patients.
- Answer and manage phone calls, appointments, and patient inquiries efficiently.
- **Appointment Scheduling**:
- Schedule, confirm, and follow-up on patient appointments.
- Coordinate with doctors and clinical staff to ensure accurate scheduling and minimize wait times.
- **Patient Information Management**:
- Accurately collect and enter patient details into the hospital information system.
- Handle registration, insurance verification, and ensure all forms and documents are completed and filed correctly.
- **Billing and Payment Handling**:
- Assist patients with billing inquiries, payments, and insurance claims.
- Collaborate with the billing department to ensure accurate processing of payments and maintain records of financial transactions.
- **Patient Relations and Complaint Handling**:
- Act as the primary point of contact for patient feedback, grievances, and suggestions.
- Handle patient complaints professionally and ensure they are resolved quickly or escalated to the appropriate department.
- **Coordination with Clinical Teams**:
- Communicate and coordinate effectively with doctors, nurses, and other healthcare professionals to ensure smooth patient care flow.
- Assist in managing patient expectations by providing timely updates and information.
- **Maintaining Cleanliness and Order**:
- Ensure the front office, waiting areas, and reception are well-organized, clean, and welcoming.
- Coordinate with housekeeping or facility management for maintaining the physical environment.
- **Patient Education and Guidance**:
- Provide patients with relevant information about hospital policies, procedures, and available healthcare services.
- Guide patients regarding hospital facilities, support services, and health plans.
- **Data Protection and Confidentiality**:
- Uphold patient privacy by maintaining confidentiality regarding medical records and personal information.
- Ensure adherence to hospital policies and healthcare regulations like HIPAA (if applicable).
**Key Skills & Qualifications**:
- **Experience**: 1-3 years of experience in a hospital, clinic, or healthcare environment in patient services or a similar role.
- **Communication**: Strong verbal and written communication skills, with a polite and patient-friendly demeanor.
- **Customer Service**: Excellent interpersonal skills to build rapport with patients, their families, and healthcare staff.
- **Attention to Detail**: Ability to accurately manage patient records, billing, and other administrative tasks.
- **Problem-Solving**: Proactive approach to solving patient issues and managing grievances.
- **Multitasking**: Ability to manage multiple tasks simultaneously in a fast-paced environment.
Mobile:No: 9154370306
Pay: ₹15,086.00 - ₹22,195.76 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- PRE: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
Work Location: In person
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