Intern, Digital Products
7 days ago
**About us**
WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work.
WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work.
Flexibility is paramount in today’s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.
WeWork India’s latest brand campaign ‘Great Inspires Great’, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork’s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.
WeWork India is the country’s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people - from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.
**About the role**
WeWork Business Solutions (WBS) serves as a one-stop shop for all business needs, offering a comprehensive suite of services across HR, IT, admin, and finance to help businesses scale and manage effectively. The role focuses on managing partner relationships, CRM and lead management, revenue tracking, and internal and external stakeholder communication.
The team member will be responsible for maintaining and enhancing relationships with partners, addressing escalations, and ensuring efficient billing processes. Additionally, the role involves managing CRM platforms for revenue share tracking and invoicing, handling partner payouts, and collaborating with internal and external stakeholders to address queries and escalations.
**Role and responsibilities**:
- Build and maintain strong relationships with partners to ensure effective collaboration
- Address and resolve partner issues and escalations in a timely manner
- Manage billing processes and support coordination for partner-led events
- Oversee revenue share invoicing, tracking, and collections to ensure accuracy and efficiency
- Handle partner payouts and ensure compliance with agreed revenue share models
- Maintain data hygiene and efficient tracking on CRM platforms
- Act as the primary point of contact for internal and external stakeholder queries and escalations
- Collaborate with internal teams to address partner needs and align on operational processes
- Analyze data to identify opportunities for process improvement and optimize revenue strategies
- Ensure timely resolution of escalations to enhance partner satisfaction and operational efficiency
- Facilitate seamless communication between partners, internal teams, and stakeholders to streamline operations
**Experience and Qualifications**:
- Bachelor's Degree required in a related field
- Proficient in Google Suite
- Excellent communication, writing and presentation skills
- Attention to detail: High degree of accuracy in managing billing, revenue tracking, and other processes.
- Ability to analyze data, track performance metrics, and recommend actionable insights for process improvements.
- Problem-solving and conflict-resolution skills to address partner and stakeholder issues efficiently.
- Prior experience with CRMs preferred
- Prior experience in customer service and relationship building is preferred
**Equal Opportunity Employer**
WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.
We expect all employees to embody our
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