Telesales Associate

Responsibilities:

- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Requirements**:

- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus

*Training will be provided for promising freshers.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Ability to commute/relocate:

- Margão, Goa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person