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Post Sales Executive
3 weeks ago
As a Post-Sales Executive, you will play a critical role in ensuring customer satisfaction and fostering long-term relationships with clients after the sale. Your primary responsibilities will include managing post-sales activities, resolving customer issues, and upselling additional products or services. You will collaborate closely with the sales, customer service, and product teams to enhance the overall customer experience.
**Key Responsibilities**:
- **Customer Relationship Management**:
- Establish and maintain strong relationships with customers post-sale.
- Serve as the main point of contact for customer inquiries, concerns, and requests.
- Proactively engage with clients to understand their needs and expectations.
- **Issue Resolution**:
- Address and resolve customer issues promptly, ensuring a high level of satisfaction.
- Collaborate with internal teams to find solutions and prevent recurring problems.
- Provide timely and accurate information to customers regarding the status of their inquiries.
- **Product Knowledge**:
- Develop a deep understanding of the company's products and services.
- Educate customers on product features and functionalities to enhance their usage experience.
- Identify opportunities for upselling or cross-selling additional products or services.
- **Communication**:
- Keep customers informed about new features, updates, and relevant information.
- Prepare and deliver reports on customer satisfaction and feedback.
- **Collaboration**:
- Work closely with the sales team to ensure a smooth transition from the sales phase to post-sales support.
- Collaborate with cross-functional teams, including customer service, product development, and marketing, to address customer needs and concerns.
- **Documentation**:
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Document customer feedback and provide insights to improve products and services.
**Salary**: Up to ₹35,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Quarterly bonus
**Experience**:
- total work: 1 year (preferred)
- Real estate sales: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9892450427
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