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Operations Associate

5 months ago

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**Be a crucial member of the ops team supporting Fresh Prints' vendors in the US (Optional WFH)**:
Fresh Prints is a New York-based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools.

We're looking for a dynamic, driven, organized, and experienced professional who wants to tackle major challenges. We work with over 70+ printers across the United States. You'll help them service our orders and manage the quality of their work. You need to be able to engage them and build a strong rapport. You'll dig into their business requirements and ours to make sure we hit them. When they have an issue with an order, you're the first point of contact and you'll work with other FP teams to get to a solution.

As Fresh Prints grows, you will too. For the right person, this role offers an uncapped opportunity. You will be given the space and guidance to have a tremendous impact not only professionally but also personally.

**Responsibilities**
- Answering any logístical questions our vendors/printers have.
- Re-scheduling entire orders for a specific vendor/printer if necessary
- Coordinating order timeline updates with our sales team to make sure the client is aware of any changes.
- Ordering garments from our wholesalers to vendors/printers
- Building a relationship with our vendors/printers so that they stay committed to the vision of Fresh Prints
- Working with vendors/printers to ensure we deliver high-quality prints and avoid order issues
- Communicating & giving feedback to other teams to solve any issues and to improve the printer experience with Fresh Prints while also improving our internal teams quality standards.
- The unknown - we're always looking to find new ways to improve and we also want you to take ownership over projects you think can add value

**Essential Requirements**
- 3+ years of experience with Operations, Customer Service, or Vendor Support
- Positive approach
- Strong critical thinking
- High EQ
- Fantastic problem-solving skills
- English fluency

**Technical skills**
- Comfortable with basic MS Excel functions.

**Personal Attributes**
- **Strong attention to detail**:

- **Proactive**: You believe it's always on you to make sure anything you do is a success
- **In love with challenges**: You revel in solving problems and want a job that pushes you out of your comfort zone
- **Goal-oriented**: You're incredibly ambitious. You're dedicated to a long-term vision of who you are and where you want to go
- **Open to change**: You're inspired by the endless ways in which everything we do can always be improved
- **Calm under pressure**: You have a sense of urgency but channel it into productively working through any issues

**Compensation & Benefits**
- Competitive annual salary around $6600 - $8400
- Health insurance
- Personal Accident Insurance (India only)
- Learning opportunities
- Working in a great culture

**Job Location**
- Only Remote

**Working Hours**
- 8:00 AM - 5:00 PM EST (US Timings)

**_Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply._