Student Support Executive

6 months ago

Hyderabad Telangana, India Global University Systems Full time

**Global University Systems (GUS) **is focused on becoming one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions
- whether on campus in Europe, North America, or even in their own home - they’re joining a network of 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

**Position**:

- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
- Maintain and develop student success strategies and best practices, as well as student support content, with the help of the creative team.
- Communicate effectively with both internal and external senior-level management to understand student needs, maximize retention, and communicate learnings.
- Maintain student success metrics and data as directed.

Developing programs and procedures to enhance student experience, process, productivity, and performance. Liaison with stakeholders at various levels and help the team complete accurate enrolment promptly while delivering world-class service to our students.
- Assist in effectively resolving student issues and concerns to ensure a positive experience throughout their academic journey.
- Collaborate with internal teams to streamline processes and enhance the overall student experience.
- Utilize Salesforce CRM to maintain precise records of student interactions and derive insights for process enhancement.
- Stay updated on program offerings, institutional policies, and immigration regulations to offer informed assistance to students.
- Contribute to the development of support resources and documentation tailored to students' needs.
- Focus on student retention by proactively identifying and addressing student issues and delivering excellent customer service.

**Requirements**:

- Bachelor’s Degree or MBA
- 3+ Years of experience in Customer Service experience, Student Recruitment, Business Development, International Student Recruitment, Student counselling
- Customer Service Experience: Proven experience in providing excellent customer service, preferably in a fast-paced environment.
- Communication Skills: Strong verbal and written communication skills to effectively interact with students, parents, and colleagues.
- Problem-Solving Abilities: Ability to quickly analyze student inquiries and provide appropriate solutions, demonstrating strong problem-solving skills.
- Sales or Marketing Skills: Experience in sales or marketing roles can be beneficial for driving offer acceptance and timely deposits.
- Empathy and Patience: Ability to empathize with students' needs and concerns, demonstrating patience and understanding in resolving issues.
- Teamwork: Collaboration skills to work effectively with colleagues across departments to streamline processes and improve the overall student experience.
- Education Background: While not always mandatory, a background in education, counselling, or related fields can be advantageous in understanding student needs and providing appropriate support.

Evening Shift: EMEA and North American Regions.

**Other information**:
Please note this position is only available on our Consultancy agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

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