Nms Ems Admin L2
1 month ago
Skill: NMS EMS Admin L2
Location: Basavanagudi, Bangalore, Work from Customer office
Shift: Regular, 9am to 6pm, as per bank calendar
Exp: Min 2-3yrs
**JD**:
- Proactive Monitoring of all the alerts from the Monitoring tools
- Defining security levels in Service Desk
- User & Asset - Creation / Deletion / Change / Modifications
- Coordinate with team for any support related to EMS
- Perform MIS Reporting / Maintain CMDB
- Perform Backup and restoration for EMS Application
- Housekeeping of the EMS Application
- Perform releases after the change is raised and approved
- Patch Upgradation in CA Tools
- Own the responsibility for Availability of the Systems & Applications.
- Trend Analysis and report generations
- Problem Identification, Root Cause Analysis, Recommend Changes for EMS Application
- Initiate changes, participate in Change Meetings, Implement Changes
- Proactive recommendations based on best practices
- Prepare Monthly system health MIS and review with Operation Manager (OM).
- Ensure Compliance and Update Standard Operating Procedures.
- Conduct Audits on need and recommend structural changes.
- Provide insight to as-is situation at CUSTOMER and the migration plans, if applicable
- Participate in the BCP Programs of CUSTOMER and make the necessary Reports
**Job Information**:
Salary
***
Work Experience
**2 - 3 years**
***
City
**Bangalore North**
***
State/Province
**Karnataka**
***
Country
**India**
***
Industry
**IT Services**
***
Zip/Postal Code
**560002
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