Nms Ems Admin L2

1 month ago


Bengaluru, India 2COMs Full time

Skill: NMS EMS Admin L2

Location: Basavanagudi, Bangalore, Work from Customer office

Shift: Regular, 9am to 6pm, as per bank calendar

Exp: Min 2-3yrs

**JD**:

- Proactive Monitoring of all the alerts from the Monitoring tools
- Defining security levels in Service Desk
- User & Asset - Creation / Deletion / Change / Modifications
- Coordinate with team for any support related to EMS
- Perform MIS Reporting / Maintain CMDB
- Perform Backup and restoration for EMS Application
- Housekeeping of the EMS Application
- Perform releases after the change is raised and approved
- Patch Upgradation in CA Tools
- Own the responsibility for Availability of the Systems & Applications.
- Trend Analysis and report generations
- Problem Identification, Root Cause Analysis, Recommend Changes for EMS Application
- Initiate changes, participate in Change Meetings, Implement Changes
- Proactive recommendations based on best practices
- Prepare Monthly system health MIS and review with Operation Manager (OM).
- Ensure Compliance and Update Standard Operating Procedures.
- Conduct Audits on need and recommend structural changes.
- Provide insight to as-is situation at CUSTOMER and the migration plans, if applicable
- Participate in the BCP Programs of CUSTOMER and make the necessary Reports

**Job Information**:
Salary

***

Work Experience

**2 - 3 years**
***

City

**Bangalore North**
***

State/Province

**Karnataka**
***

Country

**India**
***

Industry

**IT Services**
***

Zip/Postal Code

**560002


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