Deputy Housekeeper

Job Responsibilities

Deputy Housekeeper functions as strategic business partner of a hotel's housekeeping operations. The position ensures to assist the housekeeping operations to meet the brand’s standards, targets customer needs, elevates associate satisfaction, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies.

As a Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer, resulting in creating an iconic and profitable hotel.

'*Assists Head of Department to create the hotel annual business strategy.

*Contributes in creating departmental goals and strategies and ensure its alignment with the hotel business strategy. '*Prepares the department budget in line with the hotel targets and strategy.
- Participates in the revenue meetings in the absence of Head of Department and contributes towards achieving all revenue targets.
- Analyzes information, plans expenses against forecasted revenues so as to ensure that the departmental EBITDA percentage is achieved on a monthly basis.
- Ensures need-based requisitions of guest supplies that are made as per occupancy forecast.
- Manages and allocates resources to optimize cost in line with targets and conducts periodic reviews.
- Maintains a good relationship with partner vendors and actively involves them in new product development and quality assurance.
- Sources best products constantly and aims to improve quality by developing purchase specifications for products.

'*Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed.
- Co-ordinates with Director of Engineering and Director of Rooms/Front Office Manager to periodically review the guest floors and upholstery condition to check its quality and if a replacement is required.
- Inspects all Guest Floor areas regularly to note and immediately rectify operational flaws if any.
- Ensures the upkeep, cleanliness and appearance of the hotel is maintained at all time according to the brand standards.
- Plans the cleaning schedule for the guest rooms and public area.
- Plans and reviews the pest control functions, horticulture activities and laundry function in the hotel and review the performance of outsourced vendors.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.
- Maintains regular contact with corporate and individual guests, and builds strong relationships with them.
- Address the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.
- To set department and sub-department goals which is in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Ensures disciplinary procedures and documentation, adhering to the standards of Tata Code of Conduct and values of IHCL.
- Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in the certification of team members in key skills. Ensures self and direct report managers attend appropriate core training classes.
- Maintains a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.
- Demonstrates a culture of 'Trust, Awareness and Joy' by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.
- Prepares the department duty rosters and approves them in consultation of the Head of Department.

'*Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance.
- Prepares the internal audit checklists as per the IHCL Safety Guidelines.
- Adheres to all departmental legal compliances

'*Identifies risks and develops HIRA (Hazard Identification and Risk Assessment).
- Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).

Job Requirements

Deputy Housekeeper functions as strategic business partner of a hotel's housekeeping operations. The position ensures to assist t