Ip Repat Position

6 days ago

Bengaluru, India Deutsche Bank Full time

**Job Title - Engineer**

**Location
- Pune, India**

**Role Description**
- Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied
- Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
- Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
- Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
- Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers & vendors.
- Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
- Approach support with a proactive attitude, working to improve the environment before issues occur.
- Weekend coverage may need to be provided on rotational basis.
- Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
- Update the RUN Book and KEDB as & when required
- Participate in all BCP and component failure tests based on the run books
- Proactive event monitoring and ensuring the alerts/events are well handled by referring to runbook and also taking initiative in creating new ones if required for the future reference.
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
- Working experience of some of the following technology skills:

- Operating systems (e.g. UNIX, Windows) and the underlying infrastructure environments
- Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar), DAP, Dweb, Fabric
- Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
- Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios), scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk and similar tools)
- Scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, Spring boot, JAVA/.NET and similar programming languages)
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
- Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
- Excellent troubleshooting and problem solving skills.
- Excellent communication skills, both written and verbal, with attention to detail.
- Ability to work in virtual teams and in matrix structures

**Your skills and experience**
- 6+ years’ experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
- Service Operations, development experience within a global operations context
- 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
- Global Transaction Banking Experience is a plus.
- Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall
- Experience in Devops/SRE.
- Knowledge and development experience in Ansible automation.
- Preferably knowledge and experience on GCP.
- ITIL

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