Customer Support Associate

6 months ago

Bhopal, India Yashaswi Group Full time

Urgently hiring for one of the IT Product and service Industry
- Job profile
- Customer Support Associate

Job Location-Bhopal

Gender-Male

Qualification-BCA/MCA Preferred

Experience-minimum of 3 years experience in a customer support role preferably dealing with customers based in the US

Salary-30k-40k per month

Shifts-Nightshifts

Preferred skills and qualifications
- Experience working with a SaaS product company in a customer support role
- Knowledge of mediation and conflict resolution techniques. Existing trainings and certifications here are a plus
- Track record of accomplishment and effectiveness within organizations.
- Strong proficiency with cloud hosted software and potential sources for issues (Browser cache, network issues, VPNs, etc)
- Expert knowledge of Google Suite (Docs, Slides, Calendar and Sheets)
- The ability to work cross-functionally, independently and as part of a team with a certain degree of creativity and latitude
- Enthusiasm for work, and for the product, the technology, and the tools.
- Experience working with large enterprise accounts in a support role and associated tools (Jira, ticketing software, Slack)

**Job Types**: Full-time, Permanent

**Salary**: From ₹30,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7898850577

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