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Call Coordinator
4 weeks ago
Being the First point of Contact for clients - Answer Telephone calls politely, accurately, consistently & with professional Attitude.
Record & Maintain all Customer Support Issues Accurately on CRM.
Allocate\Communicate Support Calls to Field Team & Track them.
Inter Dept. coordination for Spares/AMC issues or other Queries.
Track, Report & Maintain the Status of Support Calls/Spares.
Maintain Consistent Communication with Field Team.
Escalate Critical Issues to higher Authorities
Assist the Support Manager/ Dept. heads Reports/records.
Work as per the Guidelines /SOP’s Set by Company
**Requirement**:
Minimum Qualification : Graduate
Skill Require : Good communication in Gujarati, English and Hindi
Basic Computer knowledge is must.
TO 2PM, 02PM TO 10PM, 10PM TO 6AM )
Salary : As per company standard + Other perks
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer care: 1 year (preferred)
- Customer relationship management: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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