Team Supervisor

6 days ago

Mumbai, India Accurate Background Full time

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients.
- Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

We offer a fun, fast-paced environment, with lots of room for growth.
- If this sounds good to you, join our team
- **Expected Accomplishments**:
Advanced and specialized expertise on Client Services functions and processes

Supports the Client Services Supervisor in the coordination and supervision of daily activities for the team

Provide information about products and services

Obtain details on complaints and requests

Process requests then resolve with accuracy and efficiency

Provide training/guidance

Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion

Record details of all calls and tasks, as well as actions taken, into CRM tool

Communicate with supervisors, peers, leaders and other departments regarding caller requests

Provide tutorials and guidance on proprietary system (WebACE)

Meet Accurate's quality standards for services by adhering to client guidelines, regulations, policies, and procedures

Contribute to team effort in maintaining service level agreements (SLA)

Able to complete work with mínimal errors under limited supervision
- Other related duties, as needed

High school degree or GED

Criminal justice or similar degree (preferred)

Successful completion of NAPBS FCRA Basic Certification
- Minimum of 6 months - 1 year of experience as a Client Service Specialist

Proficient with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) and proprietary systems (WebACE)

Ability to multitask (i.e., read or type while talking on the phone)

Strong written and verbal comprehension and expression skills

Ability to type 35+ WPM

Previous experience with CRM systems (i.e., Salesforce) (preferred)

Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.
- To learn more about e-Verify, including your rights and responsibilities, please visit

All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.
**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

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