Product Owner

3 weeks ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 64372
**Department**: AR Customer Services Ops Customer Service Innovati
**Division**: Australia Retail
**Location**: Bengaluru
About the role

As a Product Owner you will enable and inspire a multi-disciplinary and technically focused Squad to pursue its delivery of work. You will ensure that the work is operationally and strategically aligned to the Tribes mission and engage with other Product Owners to support and manage interdependencies. The role also requires to manage and lead journey experts who will be an integral part of the squad.

What will your day look like

Work with Customer Service Operations Business to translate Business requirements into a backlog of work.

Maintains delivery oversight of the backlog, ensuring work is delivered to time quality and budget

A collaboration champion - You champion collaboration and build the expertise, capabilities and engagement of team members that are embedded across multiple squads.

Maintains commitment to change; engages with others to gain buy-in and act as an advocate for continuous improvement. Proactively identifies, support and drive opportunities for change.

Understands, accepts and supports the need for change and adapts own behaviours to changing circumstances and constructively provides input to change projects Problem Solving.

Ability to galvanize a diverse group of people around a common mission, while building a healthy Team culture.

People management skills with ability to manage and guide a team of Journey experts.

Understanding of current and prospective customer needs and expectations

Risk Savvy
- Facilitate risk acceptance and put in place mitigation plans for any residual issues

Co-ordinate all business signoff / go-live activities

Contribute to operational impact assessment

What will you bring?
Scrum / Agile experience either as a Product Owner, Scrum Master or Product Management
Proven stakeholder management and negotiation skills
Strong level of problem solving, quantitative and analytical skills with evidence based decision making
Ability to multi-task, adapt and grasp new skills and content.
Experience in identifying, monitoring and managing risks, issues and dependencies, agreeing appropriate risk responses.
People and team management
Proven ability to collaborate actively with Technology Domains/Teams.
Understanding of end to end Banking Operational Process or Customer Service Operations Domain Knowledge will be an added advantage.
Previous experience in scoping and developing road maps for strategic pieces of work
So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

Job Posting End Date

26/04/2024, 11.59pm, (Melbourne Australia)

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